![]() ![]() ![]() That is why we have been investing in audio communication as the next level beyond text and I am thrilled to announce that voice calls and screen sharing are now available to everyone in public beta! We focused on use cases that benefit from audio without needing escalation to video, and here are some examples. We believe this resonates with our core audience: developers. The communication methods escalate as necessary in the exact opposite order as the approximation mindset: text > audio > video > in-person. Documents and messages are the default method, and in-person meetings are reserved for when nothing else will suffice. ![]() We use a “digital by default” escalation model for collaboration at Mattermost. For example, my team of 12 people is spread across nine time zones! So that begs the question: What if we flip the script on communication priorities? Flipping the script on developer collaborationĬoming from a distributed environment, being time-flexible is just as important as being location-flexible so working asynchronously is standard. But when you take a team and spread them across the world, a preference for synchronous, in-person conversations can drastically slow down collaboration. As the common adage goes “we want what we can’t have.” When you’re in the office together, the hierarchy of communication usually goes something like this: in-person > video > audio > text. Voice calling and screen sharing help bridge the communication gap for developer teams and keep collaboration moving forward quickly.Ĭoming from a traditional office environment, the ways of working tend to approximate in-person rituals. ![]()
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